As Wright & Partners are regulated by the Royal Institution of Chartered Surveyors (RICS), we have in place a CHP, which meets the regulatory requirements. Our CHP has two stages. Stage one of the CHP gives our firm the opportunity to review and consider your complaint in full. Our firm will try to resolve your complaint to your satisfaction. If you are not happy with our response, you will have the opportunity to take your complaint to stage two. Stage two gives you, the client, the opportunity to have your complaint reviewed and considered by an independent redress provider, approved by the RICS.
STAGE ONE
If you have spoken to us about your complaint, please put the details of your complaint in writing. We ask that you put your complaint in writing to make sure that we have a full understanding of the reasons for your complaint. Please send your written complaint to:David CoskieWright & Partners22 Gilbert StreetLondonW1K 5HDTel: 020 7493 4121Email: dpc@wrightandpartners.co.uk
We will consider your complaint as quickly as possible and will acknowledge receipt of your complaint within 7 days. If we are not able to give you a full response, we will update you within 28 days.
STAGE TWO
If we are unable to agree on how to resolve your complaint then you have the opportunity to take your complaint to an independent redress provider, as approved by RICS Regulatory Board.
We have chosen to use the following redress provider:
The Property Ombudsman
33 The Clarendon Centre,
Salisbury Business Park,
Dairy Meadow Lane,
Salisbury
Wiltshire
SP1 2TJ
Contact can be made:
By phone:
Consumers: 01722 333306
Businesses: 01722 335458
By post:
The Property Ombudsman
Unit 159756
PO Box 7169
Poole
BH15 9EL
Please note processing times for postal enquiries can be longer so please use other channels for urgent enquiries.
Or by filling out the enquiry form on the website:
www.tpos.co.uk/about-us/contact-us